Guarantee

Applicable to Hansgrohe products which first customers have bought as of 01.01.2010 (proof of purchase):

Hansgrohe guarantees to consumers that its products are free of material, fabrication and constructional defects. For this, the state-of-the-art of science and technology at the time of manufacture shall be relevant. The product must have had the defect that caused the damage already at the time of manufacture. Claims for consequential damages or from product liability only exist according to imperative legal provisions.

This guarantee is valid for a period of 5 years as of the date when the first customer bought the product, however, maximum 6 years after the date of manufacture. If benefits have been granted under this guarantee, in particular in case of repair or replacement, the guarantee shall not be extended . Neither shall the guarantee period recommence in such cases.

The consumer can claim the rights under this guarantee by written notification of the defect within the guarantee period to Hansgrohe or the dealer from whom the first customer bought the product. The consumer shall also notify the defect within two months after he/ she has or should have detected the same. It is incumbent on the consumer to prove that the guarantee has not lapsed (for example by presenting the proof of purchase of the first customer). Hansgrohe shall be entitled, as the case may be, to determine the beginning of the guarantee period according to the date of manufacture.

Hansgrohe shall, at its discretion, repair or replace the defective product or refund the purchase price to the consumer.

The consumer shall generally have the defective product repaired by a local specialized craftsman upon Hansgrohe’s prior consent. In this case, the guarantee shall cover the provision of the required spare parts free of charge. If Hansgrohe decides by written consent to carry out the repair itself, Hansgrohe shall bear the costs for spare parts, installation and own labor costs arising thereby as well as any expenses for the transport or shipment of the product. The consumer must grant access to the product.

In case of replacement, the old product shall be replaced free of charge by a new product of the same kind, same quality and same type. If the product in question is no longer manufactured at the time of the notification of the defect, Hansgrohe shall be entitled to deliver a similar product.

The transport or shipment to and from Hansgrohe or to and from the dealer, respectively, any removal and any reinstallation of the product, or any other particular measure may only be performed upon prior consent by Hansgrohe. If Hansgrohe agrees to the intended measure, Hansgrohe shall bear the costs arising from the performance of the measure. The consumer shall be obliged to pick up the product himself/ herself at the nearest Hansgrohe dealer, unless anything to the contrary is agreed upon.

If Hansgrohe decides to refund the purchase price and confirms this in writing, the consumer shall return the product and Hansgrohe shall reimburse the paid purchase price.

The conditions for the effectiveness of this guarantee are the professional installation and maintenance according to the operating instructions and the generally acknowledged rules of technology (e.g. by a master craftsman or an authorized specialist) and the compliance with the operating instructions and the use of the Hansgrohe products according to Hansgrohe's technical and care instructions.

This includes, among others but not exclusively, that supply water pipes are rinsed professionally and thoroughly according to applicable standards in particular before the products are installed or after any building activities have been carried out, that plumbings are in conformity with the enclosed graphical representations, and that the operating pressure in the water network is checked as concerns the technical provisions.

Mounting instructions and instructions for use and care are enclosed to each product and are also available at http://www.hansgrohe-int.com/.

The guarantee does not cover:

• wearing parts, such as e.g. seals, by wear;
• fragile parts, such as for example glass, electric bulbs, by breaking;
• consumables, such as e.g. batteries, filters or aerators, by consumption;
• minor deviations of the Hansgrohe products from the nominal condition that have no influence on the serviceability of the product;
• incoming dirt, water hammers, in particular warm water hammers, furrings, operating errors and operator's mistakes, damages due to aggressive environmental influences, chemicals, cleansing agents;
• product defects caused by the installation, transport and trial run of the bought product as well as
• damages caused by the defective Hansgrohe product
• showroom products etc.
  

The guarantee does not apply in case of:

• non-conformity with the mounting instructions and instructions for use and care that were provided or are available at http://www.hansgrohe-int.com/
• installation, maintenance, repair or care by non-professional persons;
• product defects that have been caused by the seller, plumber or third persons;
• damage attributed to normal wear or intentional damage - in case of a damage caused by negligence, a contributory negligence will be allowed by common consent - ;
• improper installation or putting into operation;
• lack of or incorrect maintenance;
• products that have not been or are not used according to their intended purposes;
• damage caused by force majeure or natural disasters, in particular, but not exclusively, in case of floods, fires or frost damage.

If it turns out that a product defect is not covered by this guarantee, the costs arising due to the shipping and transport of this product shall be borne by the consumer himself/ herself. Moreover, the consumer shall bear the costs, including any labor costs, that arise due to the inspection of the product, as well as the costs for the removal and reinstallation of the product. If the consumer requires that the repair be executed after he/she has been informed about the non-applicability of the guarantee and about the expected costs for the repair, he/she must also bear the costs for the spare parts and the labor costs.

If the product did not already have the defect at the time of delivery of the same, Hansgrohe shall decide in each individual case whether a repair will be performed by good will. In this case, the consumer has no legal claim to benefits from this guarantee.

Apart from the rights under this guarantee, the consumer is entitled to legal rights. These rights, which may be more advantageous for the consumer, are not restricted by this guarantee. Moreover, the rights which the first customer and possibly the consumer have vis-à-vis the seller from whom the first customer bought the product remain unaffected by this guarantee.